Terms and Conditions
Last updated: September 2026
1. Introduction
Welcome to The Bombay Box[cite: 2]. These terms and conditions govern your use of our food ordering website located at thebombaybox.ch[cite: 2]. By placing an order, you agree to the terms outlined below.
2. Orders and Delivery Options
All orders are subject to availability and kitchen capacity. We require a minimum advance notice period of 6 hours for food preparation, with deliveries scheduleable up to 2 days in advance[cite: 3]. Delivery is geographically restricted; we offer free delivery to specific local postcodes 4153 and 4147 for orders of 40 CHF and above, while orders below this threshold incur a 4 CHF flat rate[cite: 6].
3. Pricing and Payments
All menu prices and delivery fees are listed in CHF[cite: 6]. We utilize Mollie as our secure payment gateway[cite: 8]. Customers may complete their purchase using TWINT QR or standard credit card methods[cite: 8]. Orders will not be prepared until the payment is successfully authorized.
4. Cancellations and Refunds
Due to the perishable nature of freshly prepared food, orders cannot be canceled once kitchen preparation has commenced. If you need to modify or cancel an advance order, you must contact us immediately. Refunds for eligible cancellations will be processed to the original payment method within standard banking timeframes.
5. Website Modifications
The Bombay Box reserves the right to update menu items, prices, delivery zones, and these terms at any time without prior notice.
Privacy Policy
1. Data Collection and Usage
To process your food orders, our WooCommerce platform collects essential personal data during checkout. This includes your first name, last name, email address, phone number, and physical delivery address. This information is used strictly to prepare your food, calculate shipping rules, and complete the delivery.
2. Secure Payment Processing
We do not store your raw banking or credit card details on our servers. All digital payments are processed externally by our trusted payment gateway, Mollie[cite: 8]. When you select TWINT or another digital payment method, you are securely redirected to Mollie’s hosted checkout to complete the transaction[cite: 8].
3. Web Push Notifications
To keep you informed about your meal, our website integrates with OneSignal for automated order tracking[cite: 2]. If you grant permission in your web browser, we link your WordPress User ID to a browser token to send you real-time push notifications when your order status updates[cite: 2].
4. Cookies and Progressive Web App (PWA) Caching
Our website operates as a Progressive Web App (PWA)[cite: 5]. We use standard browser cookies and local Service Worker caching to maintain your active shopping cart, improve page load speeds, and display a cached offline page if your device loses its internet connection while browsing the menu[cite: 5].
5. Data Sharing
We do not sell your personal data. We share necessary information solely with our operational partners—Mollie for payment processing[cite: 8] and OneSignal for web notifications[cite: 2]—to facilitate your order tracking and completion.
6. User Rights and Data Deletion
You have the right to request access to the personal data we hold about you. You may also request corrections to your address or the permanent deletion of your customer account and associated order history. To exercise your right to data deletion, please contact us directly through our website’s contact form.